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Jayco Corporation Pty Ltd ACN 005 266 991 and its related bodies corporate (us, we, our) take your privacy seriously and are committed to responsible privacy practices.
A copy of the Australian Privacy Principles that apply under the AU Privacy Act may be obtained from the website of the Office of the Australian Information Commissioner (Australian Commissioner) at www.oaic.gov.au.
A copy of the New Zealand Privacy Principles that apply under the NZ Privacy Act may be obtained from the website of the New Zealand Privacy Commissioner (New Zealand Commissioner) at www.privacy.org.nz.
In Australia, in general terms, personal information is information (whether fact, opinion, or evaluative material) about an individual who is reasonably identifiable, whether the information is stored in a material form or electronic form. In Australia, some types of personal information are designated as “sensitive information”, which is subject to additional protection under the AU Privacy Act. For example, these can include information about your health.
In New Zealand, personal information is any information about you that identifies you, or by which your identity can reasonably be ascertained.
The types of personal information we collect about you will depend on the purpose for which the information is collected. This can include:
We may also collect information when you visit or interact with a Jayco website or other online platforms (Platforms). We, as well as any third-party service provider and/or advertiser, may use various forms of technology that automatically or passively record information about how the Platform is accessed and used (Usage). Usage information may include your IP address or other unique identifier for the device used to access a Platform, browser type, device type (e.g. computer, mobile or tablet), operating system, application version, date and time of visit, pages viewed, preceding page views, geolocation data (if applicable), and your use of features or applications on the Platform such as interactions with virtual tours, calculators and/or community groups.
The use of this Usage information helps us keep our Platforms relevant to users and allows us to tailor your experience to include content and products relevant to you. Usage information is generally anonymous, however, in the event we associate it with you as an identifiable person, we will treat it as personal information.
Cookies are data files placed on a device when it is used to visit a Platform. Cookies may be used to associate you with media platforms like Facebook, Instagram, Google Marketing Platform, SugarCRM and other media if you choose to enable them on your device. We may also place Cookies on your device for security purposes and to facilitate site navigation for a more personalized experience while visiting our Platforms.
Please refer to your browser’s help menu or instructions to manage and/or delete any Cookies that have been installed. Should you wish to disable or opt out of receiving Cookies, some features and functions on our Platforms may not perform as well as you may expect. In addition, any advertising material we release may not be as relevant to you and your preferred Jayco products. For more information about Cookies, and how to disable Cookies, visit www.allaboutcookies.org.
Wherever practical, we will enable you to deal with us as anonymously or pseudonymously as you choose, however in some cases it is not practical to interact this way. If you choose not to provide some of your personal details, this may prevent us from providing our products or services to you or limit our ability to provide the level of service you would normally expect from us.
If you want, you can disable your web browser from accepting Cookies and other technologies used to collect technical information and general analytics (as outlined above). If you do so you can still access our websites, but it may impact your user experience.
We generally collect your personal information directly from you, including when you:
There may, however, be some instances where personal information about you will be collected indirectly because it is unreasonable or impractical to collect personal information directly from you. For example, we may collect personal information through our dealerships, third-party partners, a corporate program or through one of our partner programs (such as the Jayco Herald Sun Tour). We may also collect personal information from your referees if you apply for a job with us, from our service providers who assist us with our activities or from publicly available sources.
In general, we use your personal information for purposes connected with our business operations.
Some of the specific purposes for which we use your personal information are as follows:
We may also use or disclose your personal information for other purposes to which you have consented, or as otherwise permitted or required by law.
We may sometimes use the personal information we collect for a secondary purpose, that is, for use in a way different from the original reasons for collection set out above. We will only do this in the following circumstances
Technical information and general analytics data is used for the purpose of assessing visitor traffic and trends and delivering personalised content to you while you are on our Platforms, and to improve our Platforms and our products and services.
We may use and disclose your personal information for the purpose of direct marketing to you, via direct mail, email, SMS, MMS, targeted digital advertising, or phone calls (or any other means of marketing communication), where:
You may opt out of direct marketing communications at any time in your dealings with us by contacting us or by using opt-out facilities provided in the direct marketing communications.
We may disclose your personal information to third parties in connection with the purposes described above.
This may include disclosing your personal information to the following types of third parties:
If we disclose your personal information to our service providers, we will use reasonable commercial efforts to ensure that they only use your personal information as reasonably required for the purpose of disclosure and in a manner consistent with applicable laws. For example, where commercially practical we will include suitable privacy and confidentiality clauses in our agreement with a service provider.
We may also share your personal information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to protect our rights.
We are part of the JaycoCare Network, which includes external business partners:
We may share your personal information with other members of the JaycoCare Network to provide you with an integrated JaycoCare guest experience, including data collected during sales, after sales and service events, so that the JaycoCare Network can provide you with the best possible after sales experience. This enables you to be known across the JaycoCare Network regardless of which entity you choose to purchase your product or service from and enables us to provide you with products, services, information and assistance, respond to your enquiries and help keep your information up to date.
Your vehicle service and repair history (including in relation to warranty, recalls and service campaigns, if applicable) will be made available within the JaycoCare network (excluding Jayco Financial Services Pty Ltd and Jayco Caravan Insurance) and to any subsequent owner of your vehicle excluding
If you provide your consent, we may also disclose your information to selected third parties to help you obtain discounts or services from those third parties. You may withdraw your consent to this type of disclosure at any time by written notice to us.
We do not share your personal information with data resellers, social networks, advertising networks or insurance providers without your consent.
We store your personal information in different ways, including in paper and in electronic form. We take the security of your personal information very seriously. We take reasonable measures to ensure that your personal information is stored safely to protect it from misuse, loss, interference and unauthorised access, modification or disclosure, including electronic and physical security measures. We use industry standard safeguards to try to ensure the security of personal information through physical, electronic and managerial procedures. In addition, we require our employees and the contractors who provide services related to our information systems to respect the confidentiality of any personal information held by us.
We strive to ensure the security, integrity and privacy of personal information submitted to us by email or through our Platforms or other IT systems, however:
Please notify us immediately if you become aware of any breach of security.
At the present time we store all personal information in servers located in Australia.
We will take reasonable steps to ensure that the personal information we collect, use and disclose is accurate, complete and up to date.
You may seek to access the personal information we hold about you, by making a request in writing using the contact details below. We will respond to your request within a reasonable period.
We may decline a request for access to personal information in circumstances prescribed by the relevant Privacy Act, and if we do, we will provide you with a written notice that sets out the reasons for the refusal (unless it would be unreasonable to provide those reasons) and provide you with a statement regarding the mechanisms available to you to make a complaint.
If you believe the personal information we hold about you is inaccurate, incomplete, or out of date, please notify us immediately. We will take reasonable steps to correct the information so that it is accurate, complete and up to date.
If we refuse to correct your personal information, we will provide you with a written notice that sets out the reasons for our refusal (unless it would be unreasonable to provide those reasons) and provide you with a statement regarding the mechanisms available to you to make a complaint.
To ensure the information that we hold is accurate, complete, and relevant, we ask that you:
If you do not notify us of a sale, purchase, acquisition or transfer of a vehicle or ‘opt out’, we may continue to send communications in relation to that vehicle or service to the last known registered owner in our records.
If you have any questions, concerns or complaints about our collection, use, disclosure, or management of your personal information, please contact us in writing using the contact details below. We will make inquiries and your complaint will be assessed by an appropriate person with the aim of resolving any issue in a timely and efficient manner.
If you are unsatisfied with the outcome, we will advise you about further options including, if appropriate, a review by the Australian or New Zealand Commissioner.
If you have a query, concern, or complaint about the manner in which your personal information has been collected or handled by us or would like to request access to or correction of the personal information we hold about you, please contact our Privacy Officer using the details provided below:
Attention: Privacy Officer
Postal Address: 1 Jayco Drive, Dandenong South, VIC 3175
Email Address: firstname.lastname@example.org
Contact Number: Australia (03) 8792 2000
New Zealand 0800 252926
Where applicable, we will rely on the employee records exemption in the AU Privacy Act and any other applicable exemptions in the Privacy Acts or other legislation.